Dear all students,
Kindly be informed that DHU IT Department (ITD) is in
process to enforce a self-service account management for student. This means
that, student is able to manage on their own to change/reset password or unlock
their account if it is locked through Self Service Password Reset (SSPR) portal
without need to consult ITD. In order to use an unlock account functionality
in SSPR portal, Security Question MUST be setup first. Refer to
information that has been posted in Moodle earlier https://lms.dhu.edu.my/mod/forum/discuss.php?d=509
To unlock account, kindly follow the below step
Go to SSPR portal https://selfservice.dhu.edu.my
- Go to SSPR portal https://selfservice.dhu.edu.my
- Try to login into
SSPR. If "Error 5069: Maximum login attempts for your userID havebbeen
exceeded. Try again later" is displayed, it means that account has been locked. - Click Reset Password.
In the Username field, type Student ID and click Search button or
Enter - Answer all the Security Questions. Once done, click Check Answers button or Enter
- Click on Unlock Password
- Your account has
been unlocked” message will be displayed. Click Continue to re-
login into SSPR portal.
***If student cannot access to DHU WiFi, please used your own personal data to access SSPR
to know the problem either your account have been lock or password expired.
Thank you and Regards,
DHU IT Department