This subject aims to provide students with an in-depth understanding of the role that quality plays in business competitiveness and to show how TQM has developed into a way of managing the whole business to ensure customer satisfaction at every stage and to provide an awareness of the concepts and terminology of ISO 9000, ISO 14000 and TQM and of the work of the quality "GURUs” and their different approaches to quality management.
There are many challenges encountered in the production of goods and services. To achieve and maintain competitive advantage, company make tactical decisions about capacity planning, inventory control and quality control, as well as operational decisions concerning scheduling and maintenance. This module presents various models and techniques that deal with these problems, to help students formulate appropriate operations strategies in a global economy.
This module aims that students will be exposed to the Quality Management Systems.The module will be able the students to understand the applicable of ISO/ TS 16949, auditing process, and problem solving methodology.